Privacy Policy

Elite Comfort Care Services LLC
Last Updated: August 28, 2026

Elite Comfort Care Services LLC (“Elite Comfort Care Services,” “ECCS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we may collect, use, disclose, and protect information obtained through our website, online forms, text messaging communications, and other interactions with our organization.

By using our website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone or mobile phone number
• Mailing address
• Information submitted through contact, referral, employment, or service inquiry forms
• Parent, guardian, or caregiver information
• Information concerning a prospective client’s service needs
• Referral source information
• Employment or applicant information
• Communications you send to Elite Comfort Care Services
• Other information you voluntarily provide

Because Elite Comfort Care Services provides healthcare-related services, individuals contacting us may voluntarily provide information concerning a child’s healthcare or service needs. Please provide only the information reasonably necessary for us to respond to your inquiry or coordinate appropriate next steps.

2. How We Use Information

Elite Comfort Care Services may use information collected through our website and communications to:

• Respond to questions and requests for information
• Communicate with prospective and current families
• Respond to and process service inquiries
• Coordinate referrals
• Determine potential eligibility for services or programs
• Assist with enrollment and intake processes
• Communicate regarding appointments, services, documentation, or application status
• Respond to healthcare professionals and referral sources
• Process employment inquiries and applications
• Provide customer support
• Send service-related email or text communications
• Maintain and improve our website and services
• Protect against fraud, misuse, or security threats
• Meet legal, regulatory, contractual, and compliance obligations

We do not sell personal information collected through our website.

3. SMS/Text Messaging

Elite Comfort Care Services LLC may collect and use mobile phone numbers voluntarily provided to us for the purpose of communicating regarding services, inquiries, referrals, appointments, enrollment or application updates, customer support, and other service-related communications.

By opting in to receive text messages from Elite Comfort Care Services LLC, you consent to receive SMS communications from us. Consent to receive text messages is not a condition of purchasing or receiving services.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact Elite Comfort Care Services using the contact information provided on our website.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We May Share Information

Elite Comfort Care Services does not sell or rent personal information.

We may disclose information when reasonably necessary to operate our organization, provide requested services, comply with applicable requirements, or protect our organization and others. This may include disclosure to:

• Vendors or service providers that assist us with legitimate business operations
• Healthcare providers or referral sources when appropriate and authorized
• Government agencies, Medicaid programs, regulatory authorities, or other entities when required or permitted by law
• Professional advisers such as attorneys, accountants, or compliance professionals
• Law enforcement or other governmental authorities when legally required

Service providers that receive information on our behalf are expected to use such information only for appropriate business purposes and consistent with applicable privacy and security requirements.

SMS opt-in consent and text messaging originator data are not shared with third parties for their own marketing or promotional purposes.

5. Healthcare Information and HIPAA

Elite Comfort Care Services recognizes the sensitive nature of health-related information.

Certain health information maintained or received by Elite Comfort Care Services in connection with providing healthcare services may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable federal and state privacy laws.

Where HIPAA applies, protected health information will be handled in accordance with applicable HIPAA requirements and Elite Comfort Care Services’ healthcare privacy practices.

This website Privacy Policy describes privacy practices relating primarily to our website and general online interactions. It does not replace any Notice of Privacy Practices that Elite Comfort Care Services may be required to provide regarding protected health information.

6. Children’s Privacy

Elite Comfort Care Services specializes in services for children and families. However, our website is intended primarily for use by parents, legal guardians, caregivers, healthcare professionals, referral sources, employment applicants, and other adults seeking information about our services.

We do not knowingly solicit personal information directly from children through our website without appropriate parental or legal guardian involvement.

Parents and legal guardians may provide information concerning their child when requesting information, seeking services, completing an intake or referral process, or otherwise communicating with Elite Comfort Care Services.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance, and analytics.

Third-party technologies used by our website may also collect limited technical information such as browser type, device information, IP address, pages visited, or general website usage information.

Our website may use security technologies, including CAPTCHA or similar tools, to protect forms from spam, fraud, and automated abuse.

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect the functionality of some portions of the website.

8. Website Analytics

We may use website analytics services to better understand how visitors interact with our website and to improve its functionality, performance, and usability.

Analytics providers may collect information such as pages viewed, approximate location derived from an IP address, browser or device information, referral sources, and interactions with website features.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, government resources, or other external services.

Elite Comfort Care Services is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage visitors to review the privacy policies of any third-party website they visit.

10. Data Security

Elite Comfort Care Services uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure. Users should exercise care when transmitting sensitive information electronically.

11. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and healthcare records, resolve disputes, enforce agreements, and comply with legal, regulatory, contractual, or reporting requirements.

Retention periods may vary depending upon the type of information and applicable requirements.

12. Your Choices

You may contact Elite Comfort Care Services regarding personal information you have provided to us or to request that inaccurate contact information be corrected, subject to applicable legal and record-retention requirements.

You may also:

• Unsubscribe from eligible email communications using the instructions provided in those communications.
• Opt out of SMS/text messages by replying STOP.
• Adjust browser settings regarding cookies where available.
• Contact us with questions or concerns regarding our privacy practices.

Certain healthcare records may be subject to separate rights and procedures under HIPAA or other applicable laws.

13. Employment Applicants

Information submitted through our Careers page, employment application forms, or other recruiting channels may be used to evaluate applicants, communicate regarding employment opportunities, conduct appropriate hiring activities, and maintain employment-related records.

Submission of an employment inquiry or application does not guarantee employment.

14. Changes to This Privacy Policy

Elite Comfort Care Services may update this Privacy Policy periodically to reflect changes in our services, website practices, technologies, or applicable legal requirements.

When changes are made, the “Last Updated” date at the top of this Privacy Policy will be revised. We encourage visitors to review this page periodically.

15. Contact Us

If you have questions or concerns regarding this Privacy Policy or Elite Comfort Care Services’ privacy practices, please contact us:

Elite Comfort Care Services LLC

Email: info@elitecomfortcareservices.com

Website: elitecomfortcareservices.com